WaivpayPrivacy Policy

1. Introduction

WAIVPAY Limited ("WAIVPAY", "we", "us", or "our") is committed to protecting the privacy of individuals who use our mobile applications, kiosks and websites. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Scope

This Policy applies to all personal information we collect through our websites, kiosks and mobile applications from customers and users located in Australia.

3. What Personal Information We Collect

We may collect personal information including:

  • Your name, contact details, address and identification documents if required
  • Email Address and/or mobile number
  • Date of birth and payment information
  • Transaction history and device/location data
  • Any other information you provide via forms or customer support

This information is collected when you interact with us, use our services or platforms

4. How We Collect Personal Information

We collect personal information:

  • Directly from you via our app, kiosks, website, contact forms, or customer service
  • From your device when you use our app or website (e.g. location, IP address, usage metrics)

We will notify you at the time of collection (or as soon as practicable) about:

  • Why we are collecting your information
  • How it will be used
  • Whether it’s required by law
  • Who we may share it with
  • How you can access or correct your data

5. Use of Personal Information

We collect and use your information for the following purposes:

  • To provide and manage our products and services
  • To verify identity and enable secure transactions
  • To deliver customer support and technical assistance
  • To send service-related messages
  • To improve our app, website, and user experience through analytics
  • To comply with legal and regulatory obligations

We do not sell personal information or use it for purposes other than what was originally intended unless permitted by law or with your consent.

6. Analytics and App Tracking

Our apps and websites use tools such as Google Analytics and Firebase to collect anonymised usage data, crash reports, and device interactions. This data helps us improve system performance and user experience.

Users may manage analytics and tracking settings via app or device permissions.

7. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Data is stored securely on servers, including cloud-hosted services such as AWS (which may be located in overseas jurisdictions including the United States).

8. Who We May Share With

Your personal information may be shared with:

  • Our contracted service providers (e.g., fraud detection, IT and cloud services)
  • Financial institutions and payment partners
  • Regulators, law enforcement, or government agencies (as required by law)
  • Other entities with your consent or as otherwise permitted by law

9. Overseas Disclosure

Your personal information may be stored or processed by our trusted third-party service providers (e.g. cloud hosting or analytics) in jurisdictions outside Australia, such as the United States. Where applicable, we ensure such providers comply with privacy obligations equivalent to the APPs.

10. Access and Correction

You have the right to access or correct your personal information. You can:

  • Request a copy of the data we hold about you
  • Ask us to correct inaccurate or outdated details

Contact us via the details below. We will respond within a reasonable timeframe and explain any refusal.

11. Consent and Withdrawal

Where we rely on your consent to collect or use your data (e.g. contact autofill, location services), you may withdraw that consent at any time via your app settings or by contacting us. Some services may be unavailable if consent is withdrawn.

12. Retention and Deletion

We retain personal information only for as long as necessary for our operations or as required by law. When no longer needed, your data will be securely destroyed or de-identified.

13. Data Breach Notification

If a data breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

14. Contact Us

To make a privacy enquiry, correction request, or complaint, contact:

Privacy Officer – WAIVPAY Limited

Email: privacy@waivpay.com

15. Complaints

We take privacy complaints seriously. If you're not satisfied with our response, you may contact the OAIC at www.oaic.gov.au.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you via our app or website when material changes occur.